Acknowledgments: Orders will be acknowledged in writing with current product costs and tentative ship date.
Price Changes: Prices are subject to change without notice. Current prices will be confirmed on the order acknowledgement.
Normal Production time: Approximately 7-10 business days from the receipt of complete order/signed paper proof/signed order acknowledgment and credit check. Final production schedule will be determined when all criteria are met.
Rush Orders: Paper proof not available. Art must be to size and one color imprint only. A copy of the art must be faxed in with the order. Multi-color rush is available but additional charges will apply. Rush production will begin after the art is finalized. 1,3 and 5 day rush is available. Please call for more details.
Terms: Pre-payment will be required for all first time orders and for accounts not deemed credit worthy. Standard terms are net 30 from the invoice date. All past due accounts will be assessed a charge of 1 ½% per month.
Claims and Returns: All claims and returns must be submitted in writing with samples of the product. This submission must be made in writing within 15 days of receipt of the merchandise. Price adjustments, Return Authorizations are solely at the discretion of the factory and will not be issued unless the required sample(s) are reviewed. Merchandise returned without an RA number will be rejected. Returns must be received within 15 days of the issue of the RA number. Returns must be properly packaged to prevent damage.
Disputes: All disputes are subject to the laws and courts of New York State.
Freight Damage: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged, the factory will not bear responsibility.
Credits: Credits issued for merchandise or promotion will be void after 12 months of the issue date.
Minimum order: Minimum billable order is $100 (R). Orders falling below will be charged an order-processing fee of $85 (R).
Random and Pre-production samples: Charges will apply for all random samples. Please supply a shipping number for shipment. Pre-production samples that are requested will have a charge of $50 (X) per color plus the related plate charges.
Spec Samples: Spec samples that are requested will have a charge of $50 (X) per color plus the related plate charges.
Import Orders: A deposit of 50% is required. Upon shipping from overseas 25% will be billed with the remaining balance due upon delivery. Import pricing includes all charges except inland freight (FOB port of entry). Duty rates are included in the landed cost of the merchandise. If rates change adjustments will be made on the final invoice. Inland freight/quantity adjustments (overs and unders) will be billed on the final invoice. Import orders are subject to 5-10% over or under. All import orders will be in full case quantities.
Non-fulfillment of orders: The factory is not responsible for non-fulfillment of orders due to shortage of materials, embargoes, strikes, fires, shipping delays, acts of god or any condition beyond its control.
Shipping: Standard shipping method is UPS ground. Please include your shipping number for an alternate method. Freight and handling will be added to all invoices. A handling charge of $4.15 (X) per box will be charged for each package. Any charges regarding shipping instructions must be made 48 hours prior to the anticipated shipment date. Orders<